Shipping policy
Thank you for shopping with us! Please read our shipping policy to understand how we handle your order.
1. General Shipping Information
Shipping times and costs vary by product and will be displayed during checkout. We currently ship to the United States and Canada.
2. Order Processing Times
Orders are processed within 1-3 business days after payment is confirmed. Processing times may vary during holidays or peak seasons.
3. Shipping Methods and Carriers
We offer various shipping options, including standard and expedited shipping, through reliable carriers like USPS, UPS, DHL, etc. Available options will be shown at checkout based on your location.
4. Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected:
- Standard Shipping: 5-7 business days for domestic orders
- Expedited Shipping: 2-3 business days for domestic orders
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather or customs delays.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
6. Tracking Information
Once your order has shipped, you will receive a tracking number via email. Use this number to track your package online.
7. Delayed or Lost Shipments
If your shipment is delayed or lost, please contact us at shop@headword.co within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.
8. Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses. If an error occurs, additional fees may apply to reship the order.
9. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at shop@headword.co. Include photos of the damaged item and packaging so we can assist you.
10. Non-Deliverable Packages
Packages returned as undeliverable due to incorrect address, unclaimed status, or refusal will be subject to additional shipping fees for reshipment.
If you have any questions or concerns about shipping, please reach out to our support team at shop@headword.co.
Thank you for choosing Headword!