Refund policy
Thank you for shopping with us! Please read our return policy carefully to understand your rights and our commitments.
1. No Returns or Refunds
We do not accept returns or provide refunds for any purchases. Please review product details and specifications carefully before placing your order.
2. Rare Exceptions
In rare cases, we may issue a full refund, such as for:
- Items that arrive defective or damaged.
- Shipping errors resulting in the wrong product being delivered.
If you believe your situation qualifies, you must contact us within 7 days of receiving your order at shop@headword.co. We may require photographs or other evidence to process your claim.
3. Product Details and Customer Satisfaction
We are committed to helping you make informed purchases.
- Product Information: Please review all product descriptions, images, and specifications provided on our site.
- Customer Support: If you have any questions or need assistance before making a purchase, contact our support team at shop@headword.co.
4. Shipping Issues
We are not responsible for delays or issues caused by shipping carriers. However, if your order does not arrive or is damaged in transit, please contact us, and we will work with you to resolve the issue.
We value your business and aim to provide a seamless shopping experience. If you have questions about this policy or need assistance, please contact us at shop@headword.co.